A softphone is a software application that lets you make and receive phone calls over the internet using a computer, smartphone, or tablet instead of a traditional desk phone. Softphones also features voicemail, instant messaging, and contact lists.
The Webex App is available for all UNLV staff that use a university phone. Some highlights include:
- Improved call quality
- Integration with Google Calendar
- In-call screen sharing with other Webex App users
Existing users can download, install, and sign-in to the Webex App. New users must submit a service request to start the configuration process
New User Service Request #
Log in to the Admin Services web portal using your ACE ID and fill out the request form with the following:
Request category: New
Subject: New Softphone Request
Billing Account: [Your department’s billing acct that will be charged for one-time fee(s)]
Monthly Billing Account: [Your department’s billing acct that will be charged for monthly service fees]
Service: Feature
Directory Number: [The extension you want to use on your softphone]
Feature: Enable Softphone
Service Location: [Your on-campus location or “Remote” if you don’t have one]
Request Details: [Add any details that will assist in creating your Softphone devices to meet your needs. i.e. any extensions required]
Getting the Webex App #
- Go to the Webex site and select the download link for your device.
- If you have the Webex Meeting App installed, it must be uninstalled before proceeding.
- Sign-in
- Open the Webex App.
- Select the “Sign-in” button.
- Enter your UNLVMail email address and select the “Next” button.
- This must be your “@unlv.edu” address.
- Complete the normal UNLV sign-in procedure.
- Assistance with Webex App calling features:
