Help Desk Simulation

Table Of Contents

The UNLV ACE account provides students, faculty, and staff with access to multiple systems on campus with a single username and password. Many UNLV applications support the ACE account.

Access: #

Students can use their ACE account for these services:

When is my account created or activated? #

Newly-admitted Students

  • You must be offered and accept admission within MyUNLV. You will then be sent an activation email with a link to setup your ACE Account the morning after you accept admission.
  • If you are eligible, but have not received this email, you can request it via self-activation.

Returning Students

  • Your access to campus resources with your ACE account will be restored once you are re-enrolled in classes or accept admission. You’ll continue to use the same ACE username and password as before.
  • You can request a password reset if you have forgotten your password.

Already an active Faculty/Staff member? You’ll use the same ACE account, regardless if you are both Faculty/Staff or a Student. Student access will be added to your account automatically.

How long is my ACE Account active? #

Your ACE Account is active and grants you access to all eligible resources while you are enrolled in at least one course.

  • When you are not enrolled in at least one course that requires payment of the Student Technology Fee, you won’t be able to access some resources including computer labs and library databases. This is due to licensing agreements that you must be a active student for certain resources.
  • Your ACE account, including your access to Rebelmail, remains active for six semesters (including Summer term) after your last semester of attendance or your last completed course. When you approach this deadline, you will receive email notifications to your Rebelmail that your account will be suspended soon.
  • If you are not otherwise eligible for an account, it will be suspended.

Can I get access to my account after it’s suspended? #

If you re-enroll in at least one course, your account will be automatically reactivated the next morning.

If you need to access your Rebelmail account after your account is suspended, please call the IT Help Desk to request a temporary reactivation.

Faculty / Staff: #

Faculty / Staff can use their ACE account for these services:

  • WebCampus (Learning management system)
  • UNLVMail (Email and collaboration suite, powered by Google Workspace) – Your email is typically firstname.lastname@unlv.edu
  • Workday (HR and leave keeping system)
  • eduroam (Wireless access)
  • LinkedIn Learning (Online training for faculty, staff, and students)
  • RAVE (Rebel Announcements Via E-mail, a weekly newsletter for sending announcements to students based on class standing)
  • SEND (Student E-Newsletters from Departments, a weekly newsletter for sending announcements to students based on department) 
  • Rebelfiles (Remote network file access) 
  • REBELearn (HR learning management system)
  • Archibus Web Central (Space management system. All faculty and staff users have access to view basic space information. Additional access to make changes must be delegated or requested from Space Management.)
  • Webex (Video conferencing solution)
  • Windows OS* workstations (Requires initial configuration)
  • VPN (Remote access to UNLV network resources from off campus)

When is my account created or activated? #

Your ACE account information is created once your contact is fully processed in Workday. Typically, this is done by your Supervisor or HR Partner in your department. Your Supervisor or HR Partner should be able to access your hiring process status to provide updates.

New Faculty/Staff, will receive their ACE activation email the morning after their hire process is fully completed in Workday. Faculty/Staff may receive an email they need to complete on-boarding tasks. You will receive your ACE activation the morning after you receive this email.

Returning Faculty/Staff, will have their existing ACE account reactivated within 48 hours of your hire process is fully completed in Workday. You’ll continue to use the same ACE username and password as before. You can request a password reset if you have forgotten your password.

Already an active student? You’ll use the same ACE account, regardless if you are both Faculty/Staff or a Student. Faculty/Staff access will be added automatically.

How long is my ACE Account active? #

Your ACE Account will remain active for as long as you are an active employee of UNLV.

If you separate from UNLV, your account will be suspended on your last day of employment at the end of the business day.

If you are an eligible student of UNLV, your Faculty/Staff roles will be removed on your last day of employment at the end of the business day. 

Can I get access to my account after it’s suspended? #

Contact your supervisor or department to have them submit a request for extended access.

Multifactor Authentication #

All ACE Accounts require multifactor authentication to sign in. You will be prompted to setup MFA during your first sign in. Learn more about Multifactor Authentication.

Password Reset Information #

If you have forgotten your ACE password, you can try to reset it online.

Offboarding from UNLV #

When you leave UNLV, your access will be automatically updated based on your role. Refer to the role descriptions above and see “How long is my ACE Account active?”

Need Additional Help? #

If you cannot sign into your ACE account, please call the IT Help Desk for immediate assistance. 

For additional assistance, please visit the Accounts, Access, and Identity Knowledge Base for additional articles or select a Related Service to submit a support ticket. You can also contact the IT Help Desk.

What are your feelings

Updated on July 11, 2025