Help Desk Simulation

Home
- Administrator Login
Ticket Queue
- Resolution
- TeamDynamix Sandbox
Knowledge Base
Training & Knowledge Check

Accounts

12

Account Name Change
ACE Account
ACE Multifactor Authentication
ACE Student Self-Activation
Computing Accounts
New Student Tech Checklist
Passwords
Rebel Alumni Mail
Reset/Change Your ACE Password
Setting up Rebelmail
UNLVMail vs. Rebelmail
Workday Login

Network

10

Cybersecurity Awareness & Best Practices
Discounted Software
Eduroam
Guest Access
Internet2
Juniper AI Network Upgrade
Network Fundamentals
Re-Enroll with Eduroam to Resolve WiFi Connection Issues
UNLV Wi-Fi coverage
Virtual Private Network (VPN)

Hardware

12

Computer Surplus & Secure Disposal
Employee Computer Purchases
Hardware Fundamentals
Library Laptop & Tablet Lending
Move an Office Computer
Network Hardware
Personal Computer Purchasing Programs
Printing and Scanning Availability on Campus
Student Life Technology
Technology Loan Program
UNLV Campus Wiring Design Guide
UNLV Computer Labs

Software

13

Azure Dev Tools for Teaching
Kali Linux
Lecture Capture (Panopto)
Linkedin Learning
LockDown Browser
Logging in, Installing, and Configuring Zoom
MATLAB
Microsoft 365 at UNLV
RebelApps
Secure File Transfer
UNLV Cybersecurity Incident Response
Zoom’s AI Companion
💾 Software Fundamentals: The Digital Layer of Cybersecurity

Phone Etiquette

5

AP Editorial Style Guide
Phone Etiquette Basics
Telecommunications FAQ
Webex App Softphone Guide
Webex Calling

Home
Docs
Phone Etiquette

Phone Etiquette

Webex App Softphone Guide
AP Editorial Style Guide
Telecommunications FAQ
Webex Calling
Phone Etiquette Basics

Based on the UNLV IT Help Desk

Twenty Twenty-Five

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