Webex calling is a cloud-based phone system. Each user receives a business phone number which can be used on phones or the Webex app. More features include call forwarding, group calls, and shared lines.

Setting voicemail PIN #

If voicemail settings cannot be found, contact your administrator. Call settings can be configured from User Hub.

1. Sign in to User Hub
2. Go to Settings > Calling > Voicemail.
3. Find the Voicemail PIN section and then click Reset Voicemail PIN
4. Enter your New Voicemail PIN
   • There are PIN requirements
5. Re-enter the new PIN in Confirm Voicemail PIN and click Submit.

Setting voicemail greetings #

You can send incoming callers to your voicemail. A voicemail greeting is the message your callers hear when they reach your voicemail. You can set two types of voicemail greetings: Busy, for when you’re in another call, and No Answer, where you don’t answer the call.

• Enabling call waiting won’t direct incoming calls to voicemail
• Enabling call forwarding will override the voicemail settings

1. Sign into User Hub
2. Go to Settings > Calling > Voicemail.
3. Find Send calls to voicemail and choose from the following:
   • Send all calls to voicemail: This option forwards all calls to voicemail
     • Choosing this option disables the two options below.
   • Send calls to voicemail when the line is busy: This option forwards calls to voicemail when you’re already on a call. You can set up a greeting to play when the line is busy.
     • You can choose between a default message, or upload or record a custom message.
   • Send calls to voicemail when no one answers: This option forwards incoming calls to voicemail after a specified number of rings(the amount of rings can be customized).
     • Likewise, you can choose between a default message, or upload or record a custom message.

Using your campus number off-site #

Since Webex calling is cloud-based, you are able to use your campus number away from campus. You can use the Webex app on your phone to make calls using your campus phone number.

1. Install the Webex app (desktop and/or mobile).
2. Sign in with your campus account.
3. You can make and receives calls to your campus number directly in the app, anywhere with internet.