{"id":616,"date":"2025-08-24T15:24:56","date_gmt":"2025-08-24T15:24:56","guid":{"rendered":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?post_type=docs&#038;p=616"},"modified":"2025-08-24T15:31:33","modified_gmt":"2025-08-24T15:31:33","password":"","slug":"security-keys-and-biometric-authentication-do-not-work-in-respondus-lockdown-browser","status":"publish","type":"docs","link":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?docs=security-keys-and-biometric-authentication-do-not-work-in-respondus-lockdown-browser","title":{"rendered":"LockDown Browser"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Security Keys and Biometric Authentication Do Not Work in Respondus Lockdown Browser<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Respondus Lockdown Browser does not support security keys or biometric authentication (Windows Hello and Face ID\/Touch ID). Learn how to\u00a0<a href=\"https:\/\/help.unlv.edu\/TDClient\/33\/IT-Support-Portal\/KB\/ArticleDet?ID=1077\" target=\"_blank\" rel=\"noreferrer noopener\">set up Okta Verify, text, or another verification method.<\/a>\u00a0Contact the\u00a0<a href=\"https:\/\/www.it.unlv.edu\/it-help-desk\" target=\"_blank\" rel=\"noreferrer noopener\">IT Help Desk<\/a>\u00a0for assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Respondus Tools<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.it.unlv.edu\/sites\/default\/files\/pg_images\/respondus-header_0.png\" alt=\"Respondus LockDown\/Monitor\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Respondus LockDown Browser<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A locked browser for taking tests in<br>WebCampus, the tool prevents students from<br>printing, visiting another website, or accessing<br>other applications on the same device.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Respondus Monitor<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A feature of LockDown Browser, the tool uses a<br>student\u2019s webcam to record them as they take<br>the exam. Using data analysis, it flags irregular<br>behavior and reports it to instructors for review.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Student System Requirements<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Respondus Monitor requires a functioning webcam, microphone, and internet connection.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Get Started for Instructors<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.it.unlv.edu\/webcampus\/respondus-tools\/syllabus\" target=\"_blank\" rel=\"noreferrer noopener\">Add to the syllabus.<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/community.canvaslms.com\/docs\/DOC-26470\" target=\"_blank\" rel=\"noreferrer noopener\">Build a practice quiz in WebCampus.<\/a><\/li>\n\n\n\n<li>Configure Respondus settings on exam.<\/li>\n\n\n\n<li>Provide instructions for your students.<\/li>\n\n\n\n<li>Address student technology challenges.<\/li>\n\n\n\n<li><a href=\"https:\/\/web.respondus.com\/monitor-review\/\" target=\"_blank\" rel=\"noreferrer noopener\">Evaluate videos (Respondus Monitor only).<\/a><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" src=\"https:\/\/www.it.unlv.edu\/sites\/default\/files\/paragraphs\/cards\/respondus-instructor-fig.jpg\" alt=\"A male U-N-L-V staff member standing at a teaching podium.\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/youtu.be\/hv2L8Q2NpO4\" target=\"_blank\" rel=\"noreferrer noopener\">Respondus Introduction Video<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.unlv.edu\/TDClient\/33\/IT-Support-Portal\/KB\/ArticleDet?ID=662\" target=\"_blank\" rel=\"noreferrer noopener\">Quick Start Guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.it.unlv.edu\/webcampus\/canvas\/training-workshops\" target=\"_blank\" rel=\"noreferrer noopener\">Training Workshops<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/web.respondus.com\/support\/training\/?_ga=2.184282982.1525971631.1587404184-1835362589.1587404184\" target=\"_blank\" rel=\"noreferrer noopener\">Respondus Support Site<\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.it.unlv.edu\/sites\/default\/files\/hero\/image\/respondus-recommend-hero.jpg\" alt=\"A laptop sits on a desk displaying a screensaver.\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">It is recommended that instructors review all of the information about Respondus before making a decision on using the tools. By doing so, instructors can determine when is the appropriate time to introduce Respondus to their class.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Get Started for Students<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">LockDown Browser is installed on all computers in&nbsp;<a href=\"https:\/\/www.it.unlv.edu\/computer-labs\" target=\"_blank\" rel=\"noreferrer noopener\">campus labs<\/a>&nbsp;and most Lied Library computers.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>You can install LockDown Browser on your device. The download includes Respondus Monitor.<\/li>\n\n\n\n<li>You must have a functioning webcam, microphone, and internet connection to use LockDown Browser with Respondus Monitor.<\/li>\n\n\n\n<li>You should\u00a0<a href=\"https:\/\/support.respondus.com\/hc\/en-us\/articles\/4409607243035-How-to-update-LockDown-Browser\" target=\"_blank\" rel=\"noreferrer noopener\">check for updates<\/a>\u00a0before starting exams.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" src=\"https:\/\/www.it.unlv.edu\/sites\/default\/files\/paragraphs\/cards\/respondus-student-fig.jpg\" alt=\"A female student gazes down at her laptop.\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/web.respondus.com\/lockdownbrowser-student-video\/\" target=\"_blank\" rel=\"noreferrer noopener\">Respondus Introduction Video<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.unlv.edu\/TDClient\/33\/IT-Support-Portal\/KB\/ArticleDet?ID=663\" target=\"_blank\" rel=\"noreferrer noopener\">Quick Start Guide<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Security and Privacy Information<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Review the security and privacy statement for LockDown Browser and Respondus Monitor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00a0<strong>Accessibility<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is known that Respondus has&nbsp;<a href=\"https:\/\/web.respondus.com\/accessibility-lockdown\/\" target=\"_blank\" rel=\"noreferrer noopener\">issues with accessibility.<\/a>&nbsp;If you have students with an accommodation request and plan to use these tools, please contact the Disability Resource Center to ensure accommodations are being met.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Technical Support<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact the IT Help Desk for assistance.<br><a href=\"https:\/\/www.it.unlv.edu\/it-help-desk\" target=\"_blank\" rel=\"noreferrer noopener\">Get Help<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Security Keys and Biometric Authentication Do Not Work in Respondus Lockdown Browser Respondus Lockdown Browser does not support security keys or biometric authentication (Windows Hello and Face ID\/Touch ID). Learn how to\u00a0set up Okta Verify, text, or another verification method.\u00a0Contact the\u00a0IT Help Desk\u00a0for assistance. Respondus Tools Respondus LockDown Browser A locked browser for taking tests [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[10],"doc_tag":[],"class_list":["post-616","docs","type-docs","status-publish","hentry","doc_category-software"],"year_month":"2026-10","word_count":333,"total_views":"1","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Jonathan Garcia","author_nicename":"jonathangarcia","author_url":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?author=5"},"doc_category_info":[{"term_name":"Software","term_url":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?doc_category=software"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=616"}],"version-history":[{"count":2,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/616\/revisions"}],"predecessor-version":[{"id":619,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/616\/revisions\/619"}],"wp:attachment":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=616"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=616"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}