{"id":538,"date":"2025-08-23T17:57:21","date_gmt":"2025-08-23T17:57:21","guid":{"rendered":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?post_type=docs&#038;p=538"},"modified":"2025-08-23T17:57:22","modified_gmt":"2025-08-23T17:57:22","password":"","slug":"webex-app-softphone-guide","status":"publish","type":"docs","link":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?docs=webex-app-softphone-guide","title":{"rendered":"Webex App Softphone Guide"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A softphone is a software application that lets you make and receive phone calls over the internet using a computer, smartphone, or tablet instead of a traditional desk phone. Softphones also features voicemail, instant messaging, and contact lists.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Webex App is available for all UNLV staff that use a university phone. Some highlights include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improved call quality<\/li>\n\n\n\n<li>Integration with Google Calendar<\/li>\n\n\n\n<li>In-call screen sharing with other Webex App users<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Existing users can download, install, and sign-in to the Webex App. New users must submit a service request to start the configuration process <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">New User Service Request<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Log in to the <a href=\"https:\/\/apps.administration.unlv.edu\/AdminWebPortal\/Account?returnUrl=%2FAdminWebPortal%2FTicket%2FNew%3Fservice%3Dtelecom_help_request\">Admin Services web portal<\/a> using your ACE ID and fill out the request form with the following:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Request category:<\/strong> New<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Subject:<\/strong> New Softphone Request<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Billing Account:<\/strong> [Your department&#8217;s billing acct that will be charged for one-time fee(s)]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Monthly Billing Account:<\/strong> [Your department&#8217;s billing acct that will be charged for monthly service fees]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Service:<\/strong> Feature<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Directory Number:<\/strong> [The extension you want to use on your softphone]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Feature:<\/strong> Enable Softphone<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Service Location:<\/strong> [Your on-campus location or &#8220;Remote&#8221; if you don&#8217;t have one]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Request Details:<\/strong> [Add any details that will assist in creating your Softphone devices to meet your needs. i.e. any extensions required]<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Getting the Webex App<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the <a href=\"https:\/\/www.webex.com\/downloads.html\/\">Webex site<\/a> and select the download link for your device.\n<ul class=\"wp-block-list\">\n<li>If you have the <strong>Webex Meeting App<\/strong> installed, it must be uninstalled before proceeding.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Sign-in\n<ul class=\"wp-block-list\">\n<li>Open the <strong>Webex App<\/strong>.<\/li>\n\n\n\n<li>Select the &#8220;<strong>Sign-in<\/strong>&#8221; button.<\/li>\n\n\n\n<li>Enter your UNLVMail email address and select the &#8220;Next&#8221; button.\n<ul class=\"wp-block-list\">\n<li>This must be your &#8220;<strong>@unlv.edu<\/strong>&#8221; address.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Complete the normal UNLV sign-in procedure.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Assistance with Webex App calling features:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/help.webex.com\/en-us\/article\/ndpb9acb\/Webex-App-%7C-Call-anyone-with-a-phone-number\">Make a call<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.webex.com\/en-us\/article\/npvltok\/Webex-App-%7C-Put-a-phone-call-on-hold\">Place a call on hold<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.webex.com\/en-us\/article\/5er4f3\/Webex-App-%7C-Transfer-a-phone-call\">Transfer a call<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.webex.com\/en-us\/article\/592c0cb\/Webex-View-Call-and-Meeting-History\">View call history<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A softphone is a software application that lets you make and receive phone calls over the internet using a computer, smartphone, or tablet instead of a traditional desk phone. Softphones also features voicemail, instant messaging, and contact lists. The Webex App is available for all UNLV staff that use a university phone. Some highlights include: [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[11],"doc_tag":[],"class_list":["post-538","docs","type-docs","status-publish","hentry","doc_category-phone-etiquette"],"year_month":"2026-10","word_count":287,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Jeremy Quiazon","author_nicename":"jeremyquiazon","author_url":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?author=6"},"doc_category_info":[{"term_name":"Phone Etiquette","term_url":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?doc_category=phone-etiquette"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=538"}],"version-history":[{"count":1,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/538\/revisions"}],"predecessor-version":[{"id":555,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/538\/revisions\/555"}],"wp:attachment":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=538"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=538"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}