I am having billing issues, how do I resolve them? Am I required to use a university phone number?<\/strong> Is there a self-service option?<\/strong> How do I change my voicemail password?<\/strong> How do I get my voicemail from off-campus?<\/strong><\/p>\n\n\n\n How do I navigate through voice mail?<\/strong> Is there another way to check voicemail?<\/strong> Submit a\u00a0work order request<\/a>\u00a0to enable either:<\/p>\n\n\n\n Another choice for customers that do not share a mailbox is to enable the Cisco Jabber softphone feature. Voice messages are displayed in the app.<\/p>\n\n\n\n How do I make calls?<\/strong> *If you dial a \u201c1\u201d before the area code, you will be charged for a long distance call.<\/em><\/p>\n\n\n\n How do I transfer a call?<\/strong><\/p>\n\n\n\n How do I transfer a caller directly to voicemail?<\/strong><\/p>\n\n\n\n How do I start or stop forwarding calls to my phone?<\/strong><\/p>\n\n\n\n Why can\u2019t I forward my phone line off-campus or to my cell phone?<\/strong> Do I have conference capabilities?<\/strong> How do I host or attend a Conference Now telephone conference?<\/strong> How do I send and receive a fax?<\/strong> How do I access the fax website?<\/strong> Can I send an SMS text message from my university directory number?<\/strong> What kind of phones does Telecom have and how do I use them?<\/strong> How do I mark a call as spam?<\/strong> Customers using a Webex App softphone can use the instructions provided by Cisco to block calls. Billing I am having billing issues, how do I resolve them?All billing issues require a\u00a0request to be submitted. Please fill out the form and a representative will contact you. How do I change the name on my phone?The name change requires a\u00a0work order request. What do I pay for phones and services?Charges for monthly service, […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[11],"doc_tag":[],"class_list":["post-520","docs","type-docs","status-publish","hentry","doc_category-phone-etiquette"],"year_month":"2026-10","word_count":1072,"total_views":"5","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Jonathan Garcia","author_nicename":"jonathangarcia","author_url":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?author=5"},"doc_category_info":[{"term_name":"Phone Etiquette","term_url":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?doc_category=phone-etiquette"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=520"}],"version-history":[{"count":7,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/520\/revisions"}],"predecessor-version":[{"id":537,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/520\/revisions\/537"}],"wp:attachment":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=520"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=520"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/strong>All billing issues require a\u00a0request to be submitted<\/a>. Please fill out the form and a representative will contact you.
How do I change the name on my phone?
<\/strong>The name change requires a\u00a0work order request<\/a>.
What do I pay for phones and services?
<\/strong>Charges for monthly service, materials, and labor are listed in the\u00a0Prices & Rates Table<\/a>.
Why do I pay for phone service each month?
<\/strong>Telephone service is not centrally funded by the university. Telecommunications is a service center that\u2019s funded by a self supporting budget. Each project, program, department, or school is charged for the services received.
Why is there a charge to cancel an extension?
<\/strong>Labor is not subsidized by central funding or monthly recurring service charges. You are charged for the work requested.
Is a university desk phone required?
<\/strong>No, Telecommunications does not require an employee to use a desk phone. A\u00a0softphone<\/a>\u00a0is an alternative to a physical desk phone.\u00a0<\/p>\n\n\n\n
It\u2019s a good idea to use university equipment, phone numbers, and systems for university business. Personal phones used for work or university business may contain records that become discoverable under the Freedom of Information Act. An employee may work in a school or department that requires the use of a university phone. Speak to your supervisor for more information.<\/p>\n\n\n\nSelf Service<\/h2>\n\n\n\n
Yes. Use your ACE ID to log into the LineOne website to view and modify select settings on your phone.
Self-Service<\/a><\/p>\n\n\n\n
I don’t see my phone listed in the self-service website.<\/strong>
Submit a\u00a0work order request<\/a>\u00a0to report a problem with the self service feature. Provide your ace id, phone mac address, and directory number.<\/p>\n\n\n\nVoicemail<\/h2>\n\n\n\n
There are several methods to change a voicemail password. Changing the voicemail password if you are locked out of your voice mailbox requires a work order request.\u00a0 There is no cost for this service although an account number is required to process a work order request.<\/p>\n\n\n\n\n
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Use the following keys to manage your messages and to control playback.<\/p>\n\n\n\nWhile Listening to a Message<\/h2>\n\n\n\n
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After Listening to a Message<\/h2>\n\n\n\n
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Yes. Voice messages can be delivered to your university email address.<\/p>\n\n\n\n\n
Calling Capabilities<\/h2>\n\n\n\n
The university does not use a dialing prefix. Dial the number you want to reach.<\/p>\n\n\n\n\n
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The feature may not enabled on your directory number. Submit a\u00a0work order request<\/a>\u00a0to enable the local or long-distance forwarding feature.<\/p>\n\n\n\nConferencing<\/h2>\n\n\n\n
Yes, the university offers\u00a0web<\/a>,\u00a0telephone<\/a>, and\u00a0ad hoc<\/a>\u00a0conference capabilities.<\/p>\n\n\n\n
Refer to the guide\u00a0Conference Now <\/a>U<\/a>ser Guide<\/a>.<\/p>\n\n\n\nFax<\/h2>\n\n\n\n
Submit a\u00a0work order request<\/a>\u00a0to be added to a fax group.<\/p>\n\n\n\n
Use your ACE ID to log into the\u00a0eFax website<\/a>\u00a0from on-campus or VPN.<\/p>\n\n\n\nSMS<\/h2>\n\n\n\n
Yes. Learn more about the\u00a0Jabber SMS Texting service<\/a>\u00a0or submit a\u00a0work order request<\/a>\u00a0to request the Jabber SMS feature.<\/p>\n\n\n\nPhone Features<\/h2>\n\n\n\n
View the\u00a0VoIP Phone Standards<\/a>.<\/p>\n\n\n\n
Customers with Cisco 8800 series telephones can use the instructions provided by Cisco to mark a call as spam.
Instructions<\/a><\/p>\n\n\n\n
Instructions<\/a>
How do I change the wallpaper on 8800 series phone?<\/strong>
Follow the instructions on the Cisco website.
Change the Wallpaper<\/a>
What UNLV theme is available for my phone?
<\/strong>View Images<\/a>
How do I use the UNLV address book?<\/strong><\/p>\n\n\n\n\n