{"id":32,"date":"2025-07-11T21:08:24","date_gmt":"2025-07-11T21:08:24","guid":{"rendered":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?post_type=docs&#038;p=32"},"modified":"2025-07-11T21:08:26","modified_gmt":"2025-07-11T21:08:26","password":"","slug":"virtual-private-network-vpn","status":"publish","type":"docs","link":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?docs=virtual-private-network-vpn","title":{"rendered":"Virtual Private Network (VPN)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Tags&nbsp;<a href=\"https:\/\/help.unlv.edu\/TDClient\/33\/IT-Support-Portal\/KB\/Search?SearchText=%2523vpn\">vpn<\/a>&nbsp;&nbsp;<a href=\"https:\/\/help.unlv.edu\/TDClient\/33\/IT-Support-Portal\/KB\/Search?SearchText=%2523remote\">remote<\/a>&nbsp;&nbsp;<a href=\"https:\/\/help.unlv.edu\/TDClient\/33\/IT-Support-Portal\/KB\/Search?SearchText=%2523virtual\">virtual<\/a>&nbsp;&nbsp;<a href=\"https:\/\/help.unlv.edu\/TDClient\/33\/IT-Support-Portal\/KB\/Search?SearchText=%2523private\">private<\/a>&nbsp;&nbsp;<a href=\"https:\/\/help.unlv.edu\/TDClient\/33\/IT-Support-Portal\/KB\/Search?SearchText=%2523network\">network<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">VPN stands for Virtual Private Network. VPN allows for a virtual encrypted connection to UNLV&#8217;s network across the Internet. This link allows the transfer of information and data securely, giving access to campus resources that would otherwise be inaccessible. When connected to VPN, all Internet traffic is routed via the campus network.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The UNLV VPN is used by Faculty, Staff, and Students who need remote access to UNLV desktops on campus, as well as access to UNLV websites and systems that are not accessible from off campus.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Connecting to VPN&nbsp;may cause slower Internet speed<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When using the VPN,&nbsp;<strong>all network traffic on your device is routed to UNLV&nbsp;first<\/strong>, and then the Internet. This will likely cause your Internet speeds to drop and cause some pages to take longer to load as all traffic must pass through the UNLV network.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Connecting to the&nbsp;VPN&nbsp;is&nbsp;<strong>not required<\/strong>&nbsp;for the following tasks:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accessing X and Y Drives using\u00a0<a href=\"https:\/\/rebelfiles.unlv.edu\/Account\/Login\" target=\"_blank\" rel=\"noreferrer noopener\">Rebelfiles<\/a><\/li>\n\n\n\n<li>Accessing Workday, WebCampus, UNLVMail\/Rebelmail, or Library databases<\/li>\n\n\n\n<li>Joining online meetings<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Connecting to the VPN&nbsp;<strong>is required<\/strong>&nbsp;for the following tasks:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accessing specific servers, databases, or applications on campus<\/li>\n\n\n\n<li>Using RebelApps (VMware\u00a0Horizon) to connect to campus computers<\/li>\n\n\n\n<li>Connecting to your office desktop using Microsoft Remote Desktop<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">OIT requests users to refrain from using the VPN&nbsp;when not required and disconnect when it is no longer needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Requesting VPN&nbsp;Access<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All active Faculty\/Staff and students currently enrolled in classes automatically have access to the VPN. Group and Operator accounts do not have VPN&nbsp;access. Guest Accounts must have VPN&nbsp;access requested by their sponsor. For questions or for assistance with gaining access,&nbsp;contact the&nbsp;<a href=\"https:\/\/it.unlv.edu\/help\" target=\"_blank\" rel=\"noreferrer noopener\">IT Help Desk<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Installing and Connecting to VPN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To connect to the VPN, you will need to download and install the&nbsp;FortiClient&nbsp;VPN&nbsp;on each device that you need to connect to the VPN.&nbsp;<a href=\"http:\/\/docs.fortinet.com\/document\/forticlient\/7.2.0\/administration-guide\/646779\/installation-requirements\" target=\"_blank\" rel=\"noreferrer noopener\">Verify your device meets the system requirements<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Installing on a UNLV&nbsp;device<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On UNLV&nbsp;Windows and macOS devices, FortiClient&nbsp;is available though&nbsp;<a href=\"https:\/\/help.unlv.edu\/TDClient\/33\/IT-Support-Portal\/KB\/ArticleDet?ID=1858\" target=\"_blank\" rel=\"noreferrer noopener\">Software Center and Self Service<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Installing on your own device<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Steps:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">First, download the FortiClient&nbsp;VPN client for your operating system.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Note: ARM processor machines should contact the IT Help Desk for Media.<\/em>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once downloaded:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Run the file from your downloads<\/li>\n\n\n\n<li>Follow the on-screen instructions to install the client\n<ul class=\"wp-block-list\">\n<li>On macOS, select\u00a0<strong>Allow<\/strong>\u00a0when prompted to add VPN Configurations<br><br><img decoding=\"async\" src=\"https:\/\/help.unlv.edu\/TDPortal\/Images\/Viewer?fileName=d34fc3cc-9695-4b86-b225-046bc47aaf56.png&amp;beidInt=2\" alt=\"Screenshot of macOS prompt &quot;ForiTray would like to add VPN configurations&quot;\"><br>\u00a0<\/li>\n\n\n\n<li>On macOS, you may also need to grant additional permissions to load\n<ol class=\"wp-block-list\">\n<li>Open\u00a0<strong>System Preferences \/ System Settings\u00a0<\/strong>>\u00a0<strong>Privacy &amp; Security<\/strong><\/li>\n\n\n\n<li>Select\u00a0<strong>Allow<\/strong>\u00a0near the message\u00a0&#8220;FortiTray\u00a0was blocked from loading&#8221;\n<ul class=\"wp-block-list\">\n<li>If using macOS Sequoia (version 15), go to\u00a0<strong>Settings > General > Login Items &amp; Extensions > Network Extensions.\u00a0<\/strong><br>Enable Fortitray Toggle.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Launch\u00a0<strong>FortiClient VPN<\/strong>\u00a0from the Start Menu or Applications folder<\/li>\n\n\n\n<li>Acknowledge the agreement<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">You&#8217;ll see a notice to upgrade to the full version to access additional features and technical support. This is normal and does not affect connecting to the VPN. Support is provided by the IT Help Desk.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Select\u00a0<strong>Configure VPN<\/strong><\/li>\n\n\n\n<li>Enter the connection information:\n<ul class=\"wp-block-list\">\n<li><strong>VPN<\/strong>:\u00a0<kbd>SSL-VPN<\/kbd><\/li>\n\n\n\n<li><strong>Name<\/strong>:\u00a0<kbd>UNLV VPN<\/kbd><\/li>\n\n\n\n<li><strong>Remote Gateway<\/strong>:\u00a0<kbd>secure.unlv.edu<\/kbd><\/li>\n\n\n\n<li>Select\u00a0<strong>Enable Single Sign On\u00a0(SSO) for VPN\u00a0Tunnel<\/strong><br><br><img decoding=\"async\" src=\"https:\/\/help.unlv.edu\/TDPortal\/Images\/Viewer?fileName=a152e39f-ffb6-4aff-a534-9de8ff8ce16a.png&amp;beidInt=2\" alt=\"Screenshot of FortiClient VPN with configuration information entered\"><br>\u00a0<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Select\u00a0<strong>Save<\/strong><\/li>\n\n\n\n<li>Select\u00a0<strong>SAML\u00a0Login<\/strong>\u00a0to begin VPN\u00a0connection<br><br><img decoding=\"async\" src=\"https:\/\/help.unlv.edu\/TDPortal\/Images\/Viewer?fileName=2b9fef25-9058-4c9b-90d7-fab7b5080a65.png&amp;beidInt=2\" alt=\"Screenshot of FortiClient VPN start screen with arrow pointed to SAML Login button\"><br>\u00a0<\/li>\n\n\n\n<li>Sign in with your\u00a0<strong>ACE Account<\/strong><\/li>\n\n\n\n<li>Once connected, feel free to close the client, it will continue to run in the background.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">To disconnect, reopen FortiClient&nbsp;VPN, then select&nbsp;<strong>Disconnect<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To re-connect in the future, open&nbsp;FortiClient&nbsp;VPN, select&nbsp;<strong>SAML&nbsp;Login<\/strong>, then follow the instructions to complete sign in.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">MacOS&nbsp;May Require Full Disk Access<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">On macOS devices, FortiClient may request&nbsp;<strong>Full Disk Access&nbsp;<\/strong>for FortiClient to work. This is because FortiClient has additional functions that other customers use for device security.&nbsp;<strong>UNLV does not use this function and does not collect data from your device.<\/strong>&nbsp;You may choose to disable Full Disk Access, however FortiClient may prompt you to re-enable it, or may not work.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the upper-left toolbar, select the\u00a0<strong>Apple\u00a0<\/strong>menu, then\u00a0<strong>System Settings<\/strong>\u00a0(or\u00a0<strong>System Preferences<\/strong>)<\/li>\n\n\n\n<li>Select\u00a0<strong>Privacy &amp; Security<\/strong><\/li>\n\n\n\n<li>Select\u00a0<strong>Full Disk Access<\/strong>\u00a0<\/li>\n\n\n\n<li>Uncheck or turn off both\u00a0<strong>fctservctl2<\/strong>\u00a0and\u00a0<strong>FortiClient<\/strong><\/li>\n\n\n\n<li>When prompted, select\u00a0<strong>Ignore<\/strong>\u00a0to quit and re-open FortiClient.<\/li>\n\n\n\n<li>In the upper-right of the toolbar, open the FortiClient icon, then select\u00a0<strong>Shutdown FortiClient<\/strong><\/li>\n\n\n\n<li>Reopen FortiClient from Finder or Launchpad<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">You may be prompted to enable Full Disk Access in the future. These notifications can be ignored.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">MacOS&nbsp;&#8220;Permission&nbsp;Required for VPN&#8221; Message<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive the message &#8220;To connect with a VPN with FortiClient, open Security &amp; Privacy Settings and allow system software from FortiTray:&nbsp;<br>&nbsp;<br><img decoding=\"async\" alt=\"Screenshot reading &quot;Permissions Required&quot; To connect a VPN with Forticlient open Security &amp; Privacy Settings and allow system software from Fortitray.\" src=\"https:\/\/help.unlv.edu\/TDPortal\/Images\/Viewer?fileName=ab462687-74f1-4acb-93d4-390b360431b2.png&amp;beidInt=2\"><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the\u00a0<strong>Open Security &amp; Privacy Settings<\/strong>\u00a0button<\/li>\n\n\n\n<li>In the left menu, click the\u00a0<strong>General<\/strong>\u00a0menu button<\/li>\n\n\n\n<li>Under the Extensions setting, click the\u00a0<strong>information<\/strong>\u00a0<strong>(i) icon<\/strong>\u00a0next to Network Extensions\u00a0<br><br><img decoding=\"async\" src=\"https:\/\/help.unlv.edu\/TDPortal\/Images\/Viewer?fileName=2305d219-8c75-46ef-aa53-f5549dcd257a.png&amp;beidInt=2\" alt=\"Screenshot showing the information &quot;i&quot; icon next to Network Extensions circled in red. \"><br>\u00a0<\/li>\n\n\n\n<li>Turn the\u00a0<strong>toggle on<\/strong>\u00a0and click\u00a0<strong>Done.<\/strong><br><img decoding=\"async\" src=\"https:\/\/help.unlv.edu\/TDPortal\/Images\/Viewer?fileName=c80064e1-e21b-418f-9b57-d4f5b4825228.png&amp;beidInt=2\" alt=\"Screenshot showing the FortiTray toggle position to &quot;on&quot;\"><\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Additional Mac Troubleshooting<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you are on a Mac, you may also need to go into&nbsp;<strong>Settings &gt; Privacy &amp; Security &gt;&nbsp;<\/strong>scroll down until you see&nbsp;<strong>&#8220;Details&#8221; &gt; Turn on the slider for Fortinet<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Additional Windows Troubleshooting<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If all steps above fail, please use the local installer .exe&nbsp;located in&nbsp;X:\\Software Repository\\CS_DFS\\NEW SOFTWARE\\TESTING\\FortiClientVPN Local Windows Installer<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Using a Security Key?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To use your Security Key on VPN, you must configure FortiClient&nbsp;to use your device&#8217;s default browser.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select the menu icon next to your VPN connection<br><br><img decoding=\"async\" src=\"https:\/\/help.unlv.edu\/TDPortal\/Images\/Viewer?fileName=d9052b86-0102-42dd-9993-7d00f502c267.png&amp;beidInt=2\" alt=\"\"><br>\u00a0<\/li>\n\n\n\n<li>Select\u00a0<strong>Edit the Selected Connection<\/strong><\/li>\n\n\n\n<li>Turn on\u00a0<strong>Use external browser as user-agent for saml user authentication<\/strong><br><br><img decoding=\"async\" src=\"https:\/\/help.unlv.edu\/TDPortal\/Images\/Viewer?fileName=94cd176b-ef6c-481b-a400-21d66de4de03.png&amp;beidInt=2\" alt=\"\"><br>\u00a0<\/li>\n\n\n\n<li>Select Save<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">On your next connection, you will be prompted to sign in via a browser window which supports security keys.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Uninstalling VPN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to uninstall FortiClient, make sure to use the proper uninstallers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On&nbsp;<strong>Windows<\/strong>, FortiClient can be&nbsp;<a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98\" target=\"_blank\" rel=\"noreferrer noopener\">uninstalled in Settings &gt; Apps or in the Control Panel<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On&nbsp;<strong>macOS<\/strong>, FortiClient can be uninstalled by running the&nbsp;<strong>FortiClient Uninstaller<\/strong>&nbsp;app which should be in your&nbsp;<strong>Applications<\/strong>&nbsp;folder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On&nbsp;<strong>macOS<\/strong>, the FortiClient app and uninstaller will appear&nbsp;&#8220;locked&#8221; which is normal. You must use the&nbsp;<strong>FortiClient Uninstaller<\/strong>&nbsp;app to remove FortiClient.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need Additional Help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For additional assistance, please visit the&nbsp;<a href=\"https:\/\/help.unlv.edu\/TDClient\/33\/IT-Support-Portal\/KB\/?CategoryID=174\" target=\"_blank\" rel=\"noreferrer noopener\">Network and Wireless Connectivity<\/a>&nbsp;knowledge base for additional articles or select a&nbsp;<strong>Related Service<\/strong>&nbsp;to submit a support ticket. You can also contact the&nbsp;<a href=\"https:\/\/it.unlv.edu\/help\" target=\"_blank\" rel=\"noreferrer noopener\">IT Help Desk<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tags&nbsp;vpn&nbsp;&nbsp;remote&nbsp;&nbsp;virtual&nbsp;&nbsp;private&nbsp;&nbsp;network VPN stands for Virtual Private Network. VPN allows for a virtual encrypted connection to UNLV&#8217;s network across the Internet. This link allows the transfer of information and data securely, giving access to campus resources that would otherwise be inaccessible. When connected to VPN, all Internet traffic is routed via the campus network. The UNLV [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[7],"doc_tag":[],"class_list":["post-32","docs","type-docs","status-publish","hentry","doc_category-network-wireless"],"year_month":"2026-10","word_count":1095,"total_views":"3","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Josiah Machado","author_nicename":"josiahmachado","author_url":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?author=4"},"doc_category_info":[{"term_name":"Network","term_url":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/?doc_category=network-wireless"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=32"}],"version-history":[{"count":1,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/32\/revisions"}],"predecessor-version":[{"id":33,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=\/wp\/v2\/docs\/32\/revisions\/33"}],"wp:attachment":[{"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=32"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=32"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.unlvhelpdesk.test.sites.unlv.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}